These Terms and Conditions (“Terms”) govern the provision of supported living services by Rosa Care Ltd (“we,” “our,” or “us”) to residents aged 10-18 years and their parents or legal guardians (“you” or “your”). By entering into an agreement for our services, you agree to abide by these comprehensive Terms. Please read them carefully.

1. Service Overview

1.1 Supported Living Services

1.1.1 Accommodation

We will provide suitable and safe accommodation for residents in our supported living facilities. Accommodation will meet the needs of residents, with a focus on privacy, comfort, and accessibility.

1.1.2 Care and Support

Our staff will offer personalized care and support to residents, with an emphasis on their physical, emotional, and educational well-being. We will follow an individualized care plan developed in consultation with residents, parents, or legal guardians.

1.1.3 Education

We will facilitate educational programs in collaboration with local educational institutions. Educational services will be tailored to residents’ abilities and aspirations, with the goal of helping them reach their full potential.

1.2 Contract Formation

When you engage our services, a contract is formed, and these Terms become legally binding. The contract will outline the specific services, fees, and duration.

2. Rights and Responsibilities

2.1 Rosa Care Ltd Responsibilities

2.1.1 Care and Support

We will provide comprehensive care and support to residents, including but not limited to:

• Regular health assessments
• Emotional support and counseling
• Skill development programs

2.1.2 Education

We will work with local educational authorities and institutions to ensure that residents receive appropriate and quality education. Progress reports and educational plans will be provided to parents or legal guardians regularly.

2.1.3 Safety

The safety and well-being of residents are of paramount importance. We will implement safety protocols, including emergency response plans and staff training, to ensure a secure living environment.

2.1.4 Privacy

We will handle personal information in strict compliance with our Privacy Policy and all applicable data protection laws. Residents’ privacy and confidentiality will be respected at all times.

2.1.5 Communication

We will maintain open and transparent communication with residents, parents, or legal guardians. Regular meetings and updates will be provided to keep you informed of your child’s progress and well-being.

2.2 Resident and Parent/Guardian Responsibilities

2.2.1 Compliance

Residents and their parents or legal guardians must comply with all applicable laws, regulations, and these Terms. This includes adherence to facility rules and guidelines.

2.2.2 Fees

Payment of fees must be made in accordance with the terms and schedule specified in the agreement. Failure to make timely payments may result in additional charges or suspension of services.

2.2.3 Communication

Promptly inform us of any changes in contact information or circumstances that may affect the resident’s care or educational needs. Open communication is essential for providing the best support.

2.2.4 Participation

Encourage residents’ active participation in educational and therapeutic activities. Collaborate with us to set and achieve individual goals for residents’ development.

3. Fees and Payments

3.1 Fees

The fees for our services will be outlined in a separate agreement or contract. You are responsible for paying fees promptly and as agreed. Fees may cover accommodation, care, education, and other related services.

3.2 Late Payments

Failure to make timely payments may result in late fees and interest charges. Repeated failure to pay fees may lead to suspension of services, and legal action may be taken to recover outstanding amounts.

4. Termination

4.1 Termination by Rosa Care Ltd

We may terminate our services under the following circumstances:

• A material breach of these Terms by residents or their parents/legal guardians.
• Non-payment of fees in accordance with the agreed terms.
• If, for any reason, it becomes unfeasible or unsafe to continue providing services.

We will provide reasonable notice of termination and work with you to ensure a smooth transition.

4.2 Termination by Residents/Parents/Guardians

You may terminate our services by providing written notice in accordance with the terms of our agreement. Depending on the circumstances, certain fees may still apply.

5. Dispute Resolution

5.1 Mediation

In the event of a dispute, we will attempt to resolve it through mediation by a neutral third party. If mediation is unsuccessful, either party may seek legal recourse through the appropriate jurisdiction.

6. Changes to Terms and Services

6.1 Changes to Terms

We may update these Terms from time to time. Any changes will be communicated to you in writing, and you will have the opportunity to review and accept the updated Terms.

6.2 Changes to Services

We may modify or improve our services based on evolving needs and best practices. Significant changes to services will be discussed with you in advance, and your input will be considered.

7. Liability

7.1 Limitation of Liability

To the extent permitted by law, we are not liable for any indirect, consequential, or incidental damages. Our liability is limited to direct damages resulting from our negligence or breach of contract.

7.2 Indemnification

You agree to indemnify and hold us harmless against any claims, losses, or liabilities arising from your breach of these Terms or any applicable laws and regulations.

8. Governing Law and Jurisdiction

8.1 Jurisdiction

These Terms are governed by the laws of the United Kingdom. Any disputes arising from these Terms will be subject to the jurisdiction of UK courts.

9. Entire Agreement

These Terms constitute the entire agreement between you and Rosa Care Ltd regarding the provision of supported living services. Any prior agreements, understandings, or representations are superseded by these Terms.

By engaging our services, you acknowledge that you have read, understood, and agreed to be bound by these comprehensive Terms. If you have any questions or concerns, please contact us at the provided contact information.

Company Name: Rosa Care Ltd
[The Elms 27, Bedford, Bedfordshire, GB, MK42 7JW]
[Email: info@rosacare.co.uk]
[Mobile: 07886236046]
[Landline: 01234954638]