Privacy Policy

  1. Introduction

1.1 Purpose of the Privacy Policy

This Privacy Policy is provided by Rosa Care Ltd, with its registered office located at:

The Elms 27, Bedford, Bedfordshire, GB, MK42 7JW

We are committed to safeguarding the privacy of individuals associated with our supported living services for 10-18-year-olds.

1.2 Scope of the Policy

This policy outlines how we collect, use, disclose, and protect personal information. It also explains the rights and choices individuals have regarding their personal data.

1.3 Definitions

Personal Information: Any information that identifies or can be used to identify an individual.

Young Residents: Refers to individuals aged 10-18 years residing in our supported living facilities.

Website Visitors: Individuals who visit our website.

  1. Information We Collect

2.1 Personal Information

We may collect various types of personal information, including but not limited to:

  • Names
  • Dates of birth
  • Contact details (address, phone numbers, email)
  • Emergency contact information
  • Medical and health information
  • Educational records
  • Financial information (for billing and payment purposes)

2.2 Information from Parents or Legal Guardians

When parents or legal guardians provide information about their child, we may collect:

  • Parent/guardian names and contact details
  • Consent forms and documents
  • Information about the child’s needs and preferences

2.3 Information from Young Residents

Information collected directly from young residents may include:

  • Personal preferences
  • Daily routines
  • Educational goals
  • Behavioral and emotional assessments

2.4 Information from Website Visitors

When you visit our website, we may automatically collect certain information, including:

  • IP address
  • Browser type and version
  • Pages visited
  • Time and date of visits
  • Referring website addresses

This information helps us understand how visitors use our website and improve its functionality.

  1. How We Use Your Information

3.1 Purpose of Data Processing

We process personal information for the following purposes:

  • Providing and managing supported living services
  • Communicating with parents, legal guardians, and residents
  • Ensuring the safety and well-being of young residents
  • Administering educational programs
  • Billing and financial transactions
  • Responding to inquiries and requests
  • Website optimization and security

3.2 Legal Basis for Data Processing

Our data processing activities are based on one or more of the following legal grounds:

  • Consent of the data subject (where applicable)
  • Contractual necessity
  • Compliance with legal obligations
  • Legitimate interests pursued by Rosa Care Ltd

3.3 How Long We Retain Data

We retain personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by applicable laws.

3.4 Data Sharing and Disclosure

We may share personal information with:

  • Healthcare professionals and practitioners
  • Educational institutions
  • Local authorities
  • Financial institutions for billing purposes

We do not sell personal information to third parties. We take measures to ensure data sharing is in compliance with data protection laws.

3.5 International Data Transfers (if applicable)

In the event that personal data needs to be transferred outside the United Kingdom or the European Economic Area (EEA), we ensure that appropriate safeguards are in place to protect the privacy and security of personal information. This includes using standard contractual clauses or other lawful mechanisms.

  1. Your Rights and Choices

4.1 Access to Personal Information

You have the right to request access to the personal information we hold about you. Upon request, we will provide you with a copy of your personal data within a reasonable timeframe.

4.2 Rectification of Personal Information

If you believe that the personal information we hold about you is inaccurate or incomplete, you have the right to request its correction or completion.

4.3 Erasure of Personal Information

You have the right to request the deletion of your personal information in certain circumstances, such as when it is no longer necessary for the purposes for which it was collected.

4.4 Restriction of Processing

You may request the restriction of the processing of your personal information under certain circumstances, for example, if you contest its accuracy or the lawfulness of the processing.

4.5 Data Portability

You have the right to receive your personal data in a structured, commonly used, and machine-readable format and to transmit it to another data controller where technically feasible.

4.6 Object to Processing

You can object to the processing of your personal information based on our legitimate interests. We will assess whether our legitimate interests override your rights and freedoms.

4.7 Automated Decision-Making and Profiling

We do not engage in automated decision-making or profiling activities that have legal or significant effects on you without your explicit consent.

4.8 Consent Withdrawal

If we rely on your consent as the legal basis for processing your personal information, you have the right to withdraw that consent at any time. This will not affect the lawfulness of processing based on consent before its withdrawal.

4.9 Complaints

If you have concerns about how we handle your personal data, please contact us using the information provided in Section 10.1. You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection issues.

  1. Data Security and Confidentiality

5.1 Data Security Measures

We implement technical and organizational measures to ensure the security and confidentiality of your personal information. These measures include encryption, access controls, regular security assessments, and staff training.

5.2 Data Breach Notification

In the event of a data breach that poses a risk to your rights and freedoms, we will notify you and the appropriate regulatory authorities as required by law.

5.3 Confidentiality Obligations

Our staff and any third parties who have access to your personal information are subject to strict confidentiality obligations. We ensure that your data is only accessed by individuals who need it for the purposes outlined in this Privacy Policy.

  1. Cookies and Tracking Technologies

6.1 Use of Cookies

Our website may use cookies to enhance your browsing experience. Cookies are small text files that are placed on your device when you visit our website. They help us analyze website traffic, remember your preferences, and improve our services.

6.2 Third-Party Cookies

We may also allow third-party service providers, such as analytics providers, to use cookies on our website. These cookies are subject to the privacy policies of the respective providers.

6.3 Managing Cookies

You can control and manage cookies through your browser settings. However, please note that disabling certain cookies may affect the functionality of our website.

  1. Children’s Privacy

7.1 Special Protections for Children

We recognize the importance of protecting the privacy and safety of young residents aged 10-18 years. We have specific safeguards in place to ensure their data is handled with care.

7.2 Parental or Guardian Consent

We seek explicit consent from parents or legal guardians for the collection and processing of personal information related to young residents. Parents or legal guardians can review and update this information as needed.

7.3 Right to Access and Control Child’s Information

Parents or legal guardians have the right to access and request changes to the personal information of their child. They can also request the deletion of their child’s data, subject to legal and contractual requirements.

  1. Links to Third-Party Websites

8.1 External Links

Our website may contain links to external websites. Please note that this Privacy Policy applies only to our website. We encourage you to review the privacy practices of any linked websites.

8.2 Privacy Practices of Third Parties

We are not responsible for the privacy practices or content of third-party websites that may be linked from our site.

  1. Changes to this Privacy Policy

9.1 Policy Amendments

We may update this Privacy Policy from time to time to reflect changes in our data handling practices or legal obligations. When we make material changes to the policy, we will notify you through our website or other appropriate means.

9.2 Notification of Changes

We will provide notice of any significant changes to this Privacy Policy and seek your consent if required by applicable laws.

  1. Contact Us

10.1 Contact Information

If you have any questions, concerns, or requests related to this Privacy Policy or how we handle your personal information, please contact us at:

Rosa Care Ltd
The Elms 27, Bedford, Bedfordshire, GB, MK42 7JW
Email: info@rosacare.co.uk
Mobile: 07886236046
Landline: 01234954638
Website: www.rosacare.co.uk

10.2 Data Protection Officer (if applicable)

If we have appointed a Data Protection Officer, you will find their contact details here. The Data Protection Officer is responsible for overseeing data protection matters within our organization.

  1. Governing Law and Jurisdiction

11.1 Applicable Law

This Privacy Policy is governed by and construed in accordance with the laws of the United Kingdom.

11.2 Dispute Resolution

Any disputes related to the handling of personal information will be resolved through negotiation, mediation, or arbitration in accordance with applicable laws and regulations.

This Privacy Policy is effective as of [Date of Effectiveness] and will remain in effect unless amended or replaced by a new version. Please check this page periodically for updates. Your continued use of our services and website constitutes acceptance of this Privacy Policy and any subsequent revisions.

If you have any questions or require further information, please do not hesitate to contact us.

Company Name: Rosa Care Ltd
[The Elms 27, Bedford, Bedfordshire, GB, MK42 7JW]
[Email: info@rosacare.co.uk]
[Mobile: 07886236046]
[Landline: 01234954638]